DropFlow — Support

If you need help with DropFlow, you can reach our support team or consult the resources below. For fastest service, please include the details requested in the "What to include" section so we can locate your account and diagnose the issue quickly.

Contact Support

What to Include in Your Support Request

To help us process your request efficiently, please provide:

• Your in-game username
• Platform (Android or iOS) and device model (e.g., Pixel 6, iPhone 12)
• A clear description of the issue and when it started
• Relevant screenshots or short screen recordings (attach to the email)
• If applicable: approximate local date/time of failed action (e.g., purchase or login attempt)

Troubleshooting — Quick Steps

Before contacting support, try these common fixes:

• Login issues: Ensure you are signing in with the same Google/Apple account used previously. If you use multiple accounts on your device, sign out of other accounts before attempting to log in.
• Sync / cloud save: Check your internet connection.
• In-app purchases: Verify the purchase receipt in your Google Play or Apple purchase history before contacting support. If the store shows the purchase as completed but the item did not appear, include a screenshot of the store receipt.
• Crashes or performance: Make sure your OS and Play/App Store are up to date. Clear the app cache (Android) or reinstall the app (iOS/Android) if crashes persist.

Account Actions

If you need account-specific actions, use the options below:

• Delete my data: To request permanent deletion of your account and associated game data, send an email with the subject DropFlow Data Deletion Request and include your in-game username and platform. You can also visit our data deletion page: Data Deletion & Account Removal.
• Report a cheater or abusive behavior: Use the ingame report feature.

Frequently Asked Questions

How long until I get a response?

We typically respond within 1–3 business days. Response time may be longer during major updates or holidays.

Can you restore my deleted account?

Deleted accounts and their data are permanently removed and cannot be restored. If you are unsure, contact support before requesting deletion.

My purchase is missing — what should I do?

First check your store purchase history. If the purchase is listed there but not in-game, email support with the receipt screenshot and the approximate purchase time.

Is my data secure?

Yes. DropFlow uses Google Cloud Firebase for authentication and data storage. We apply industry-standard access controls and encryption. See the Privacy Policy for full details.